Chicago, IL – A Southwest Airlines’ flight attendant is in the hot seat after he posted a picture of a passenger wearing a Trump t-shirt to his personal Facebook page with a snarky remark.
The flight attendant’s picture featured a Southwest passenger who was a Trump supporter sitting in an aisle seat on a plane, according to USA Today.
The passenger was wearing shorts, a camouflage hat, and an American flag t-shirt with the words “Trump 45” and “Suck it up Buttercup.”
Southwest Airlines uses the tagline “positively outrageous customer service” in its advertising campaigns, USA Today reported.
The airline’s flight attendants are known for wearing goofy costumes, singing silly songs, and generally trying to entertain passengers as they work.
Mark Kaminski, 51, shared a screenshot of the male flight attendant’s post on Southwest Airlines’ official Facebook page on Thursday.
“So this is how they treat passengers?” Kaminski asked.
He went on to criticize the flight attendant by saying that he was not “giving his best to a customer because he hates the man’s shirt and our president,” USA Today reported.
“Wow,” Kaminski wrote. “He should be fired because he can’t do his job. Very sad employee.”
Initially, Southwest Airlines responded publicly to the post with a canned response, USA Today reported.
“We aim to provide outstanding service to all who travel with us and regret if we missed the mark. We appreciate you sharing your feedback,” the airline wrote.
But after 100 people had commented on the post, Southwest Airlines took it down from their page, according to USA Today.
Southwest Airlines Spokesman Chris Mainz said that the post was removed “as we investigate and address the issue internally.”
Mainz apologized for the post that was considered an invasion of the passenger’s privacy, USA Today reported.
“We aim to provide outstanding service to all who travel with us,” he said. “The post in question does not reflect the inclusive environment we strive to provide for our customers and employees.”
USA Today reported that the flight attendant’s post most likely violated Southwest Airlines’ social media policy, although Mainz refused to reveal details of the airlines’ policy.